Your website may be down for one of the following reasons:
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Your computer is not connected to the internet or another issue with your Internet Service Provider
This is most likely not the cause if you're reading this article online. If your Internet Service Provider is experiencing problems or your router is no longer working, you won't be able to see any websites.
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Connection issues between your ISP and us.
There is a connection issue between your current location and our servers. When you visit any website, your request for that website is routed through several different routers. If one of those routers is down and no longer working, you may need to run a ping and trace route test to your domain and email our support@roshehosting.com with the results.
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There is a problem with our servers.
We monitor our servers 24/7. If there's a problem, we're generally already aware of it and working to resolve it as quickly as possible.
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You recently updated your DNS or registered your domain.
Any recent DNS changes to your domain name can take up to 24 hours for these changes to take effect, also know as DNS Propagation. So your website may appear down during this time. This includes newly registered domains as well.
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Roshe Hosting changed your server / IP address
There are some cases in which your account will be moved to another server, or the IP address of your server will be changed. Because of this, your site may not work for a few hours at most due to propagation. If you're trying to connect to your server with software like Dreamweaver, try connecting using your server's IP address as the server name instead of your domain name.
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You spelled your domain wrong when typing it in.
It happens even to the best of us! Check the URL and make sure it is correct.
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Your IP address has been blocked from the server
Our System Administration team at times may block IP addresses from the server for several different reasons. If you are not able to get to your website, but other people can, your IP address might be blocked. In this case, please contact Tech Support, and provide them with your IP address. Here are different ways to get your IP address:
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- The easiest way is to visit our IP Checker tool. Your IP address will be displayed on top of the page.
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- You can also use a Google Search. In the search box, simply type "IP Address" and hit search. Google will return your IP address at the top of the search results.
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